Bill's Lock & Key

They are the best. Most knowledgeable and trustworthy. I had a challenging, hard to reach safe that took extra effort, but John got it donel

Bill,s is THE LOCK & KEY place to go to in Albuquerque. Pleasant, helpful, great inventory. We sure miss their westside location they closed several years ago. Very excellent, especially compared to Flying Fortress who don't value their customers at all.

Bill's fixed a key fob for me and did a super job. So appreciative of the great service and friendliness of the staff.

My keypad lock ran out of batteries and unfortunately when I was changing it out, the battery connector broke. I removed the lock and my dad took it to Bill's for me so they could attempt to fix it. They were able to soldier the connector back together, saving me several hundreds of dollars that it would have cost for them to come out and replace it. Not only that but it was a relatively inexpensive fix (about $30).I will definitely use Bill's again. They are friendly, competent, and looking to help you save money, which I always appreciate.Need a new key? A lock? Perhaps a safe or another security feature? Check out this local key shop for some great customer service and a super variety of products!!!

Everyone is very knowledgeable and nice. Very fast service. Umm I have to write 25 words but that's all I really wanted to say. People are cool and respectful along with great service. Would recommend coming here

Bill's Lock and Key came out to service two doors that needed new keys. They were excellent in accomodating us and showed up within the window of time we were given. The prices for keys and the service call was very reasonable. Clayton was professional, kind, friendly and helpful. We will definitely hire this company again. Thank you.

BAIT & SWITCH SCAM ! IF I COULD GIVE NEGATIVE STARS - THIS PLACE DESERVES FIVE NEGATIVE STARS !!!I'm visiting Albuquerque, NM working the Balloon Fiesta ... I went to this business to have some keys cut & a battery replaced in my key Fob which the owner, Bill, did himself. I needed keys cut for my vehicle & he looked around & said they're on order & will be here in 2 wks & call before to be sure ... I asked how much are they & he said $4.95 so I waited the two weeks & called. I explained to the young man & he put me on hold for 20 minutes then returned & said he had 2 ... but I was told by owner that 3 were on order & I said great cuz that's what I need ! When I went back, I brought one of the keys that was cut previously & didn't work as well as another fob for battery. It took 3 people & another 20min to "find" the keys (which there were in fact 3 like the owner said) ... The bad key was re-cut (still doesn't work), the battery replaced & the 3 new vehicle keys cut which took 2 people & another 25 minutes. When they rang it up it was over $150 !!! I said WHAT ?!?! And the young man said the 3 new vehicle keys were $50 each ... I explained that the owner told me $4.95 & another guy came out the back & was very rude saying I'm not gonna haggle with you - if you don't want them then don't get them & he took the keys & walked away - again I said that's not what the owner told me & I surely wouldn't have waited 2 wks for them to come in & drive all the way over here & have them cut if I didn't want them but this is wrong ! I said pls ring up the battery for me to pay & he said "no, have a nice day" in a very condescending tone ... I asked to see the owner & this man again said "have a nice day" & turned & walked out !!! I suspect the owner wasn't there & they are running this little scam without his knowledge - otherwise if the owner knows then it's worse than a few rouge employees ! Either way - BEWARE !!!

The store is hardly "customer friendly" -- there are signs all over stating what the business is "not responsible for blah, blah, blah -- NO EXCEPTIONS." They basically aren't responsible for anything. And I wasn't even acknowledged -- I was in the store, at the reception desk, and I was ignored. I walked out.

2nd of the 3 doorknobs they replaced in November just disintegrated in my hand. Bad materials, poorly installed, 5-minute warranty. Guess I'll see the 3rd doorknob fall apart next month, at this rate...

Sadly, 4200 EyeGlass World threatened the owner from Bills Lock & Key. I was on terrible meds from UNM Hospital. I have contacted Jackie from NM Insurance Pool. She and the Director will be contacting me. I will be looking into having an attorney represent me because I may have to sue UNM Hospital.