Barnhill Property Management & Realty Services LLC

First off I'd like to say this office made a very good first impression! The attitude of the staff went down hill quickly. The office is open inconvenient hours, The "office manager" had her 2 small kids with her, which is great but you can imagine her attention was not on her clients. We had so many repair orders in just 3 months. More than we had at our previous rental of 9 years! It took months to get the grass (which was dead when we moved in) replaced and the OWNER said I was harrassing her staff. We had a 1 year lease and moved after 5 months. The 1 and only reason I rated them at a 3 is because our move out inspection was done on time and well in our favor.

This property management company is awful. Nothing was ever completed without me asking and persisting (including renewing leases or re-leasing the property). The person who answers e-mails is unprofessional and ignorant (who sends e-mails with caps to a client?!). I finally decided to sell because I couldn't deal with this management property. They didn't show up to meet the person I requested they leave the keys for. They didn't bother repairing a door jam that was completely torn off and missing. And, I just got a bill from one of the utility companies that was 2 years old. When I contacted the utility company, they said it was "bad debt." They didn't bother paying the bill! What was I paying them for?! I recommend you find a more professional and competent company.

As a renter, they are definitely the best landlords I have ever had. Their office staff is always personable and kind, and they helped my family find the perfect home for our budget and needs. This is the second time we have rented from them, and each time we have moved back into the Albuquerque or Rio Rancho area they have gone out of their way to accommodate us in the time frames we needed.

We've used Barnhill Property Management for over 20 years for multiple properties. We also have other properties throughout the nation and have often changed property management companies after a few years due to a lack of performance. The exception has been Barnhill Property Management. Over 20 years (2003) and still providing personal service for their clients and ensuring residents are treated fairly, compassionately, and honestly, without costing the property owner an arm and a leg with overburdening costs. I'd give you 6 stars if I could draw an extra one :-).We recently sold our properties through Barnhill Property Management. Dana, Abby, Troy, and the entire team gave the usual amazing guidance and performance and sold our properties quickly and for more than we expected. There is just no better team that we've ever dealt with than the Barnhill Property Management team.

This company pads invoices for their own gain. They do not look out for the clients best interests. $97.00 was billed for fixing a vertical blind slat that broke. This company fixed it with a piece of blue tape then charged for this fix. Landlords beware of hiring this company to manage your investment. I'm really curious as to how many people have fallen victim to their in-house charges. My tenant voluntarily left behind their security deposit and this company milked every penny for their own gain out of it. I honestly feel that they do back door deals with vendors for their personal financial gain. Please look elsewhere when hiring a property management company. Unfortunately, I was taken advantage of and I'm sure I have not been the only one. If I could give zero stars I would.

We have used Barnhill as a property management company until recently. The last tenants left our home in shambles. They refused to fix items saying it was because our home was "old". Some of the items that were damaged is all the light fixtures were removed, outlet covers were missing, a window in the garage was broken, and more. I sent multiple emails and was told by the owner herself that no one cared, it was on deaf ears. I understand it was a rental property but it was still our home. Oh, and we live out of state so we only could depend on them to let us know what needed fixing etc. We only found out about all the damaged items from the new tenant. Needless to say we are no longer doing business with them.

They are the worst! I paid my rent late on the 5th before close of day including the 10% late fee and come home to court documents on my door. They filed an eviction on the 5th at 8am. It was dismissed but I also had to pay court fees and now the dismissed eviction still shows on my rental history.

Do the research! This place does not take care of the property like they should. They will tell you one thing and do another. I would not recommend them to anybody to manage, maintain or even sell a home. They say they are a small company that pays special attention. They need to remember they are dealing with and in charge of peoples valuable homes and not just be concerned about themselves!

This is by far the absolute worst property management company. They do not take care of property. The staff are rude and make promises they have no intention of keeping. I would not then manage a dog house much less a home!

I've never been treated worse. I would let them know about any issue at the rental house, and they'd ignore it. They had a broken oven in the place so I replaced it. They wouldn't. We always paid on time or early. Suddenly they emailed that the house was going to be sold, so we had to leave. We left early, mowed the yard, raked up, I removed all leaves and branches from the roof, fixed the swamp cooler, replaced switches and outlets that weren't working, gave them a new oven, scrubbed everything, professionally cleaned carpets, replaced rotten wood to garage door, added sturdy shelves in garage...They still wouldn't give us the security deposit back. They're shitty property managers that will lie to keep your deposit. Horribly rude too. Complete rip off's.