Anderson Air Corps

After posting this review, I was contacted by the company and provided an explanation. While the behavior and demeanor of the technician is accurate, I applaud the company for their efforts in resolving customer service issues. ------------------------------- We had a service contract with this company. Calling their office, the phone is always answered by Brianna, whom is consistently clueless about finding accounts, passing on any messages, or scheduling service. She also seems unwilling to help in any way. It's very frustrating trying to get anything scheduled. We paid a lot of money for a service contract but got no service. We finally got someone to come out and look at our bedroom unit which is less than two years old and was installed by Anderson Air Corps. A fact which they repeatedly forget. The unit needed replacement of an electronic part that they admitted was installed incorrectly. Again, they installed it but keep forgetting this. The technician said he would order the part and it would take four days. 7 days later I called to check and no one knew what I was talking about. Finally got to someone that could help and the technician emailed that he had not ordered part because he did not known if we wanted it. WTF! We have no heat so yes, we want it fixed. The whole reason for calling. Part was ordered and repaired. 3 weeks later. He also agreed to replace two thermostats with ecobee smart thermostats. He replaced one, incorrectly so only the cooling works and not the heat. It's November. He said he replaced the other one but his a cheap thermostat and left the ecobee sitting on the floor. Atill cannot get them out to replace this. The worst thing about this company is how absolutely rude and disrespectful they are when they come to your house. They treated my mom very badly and talked to her very disrespectfully. We had other workers doing things at the house and they also were very mean in the way they talked to them. My sincere advice is to never use this company. They will take your money and not provide service. They will be rude and disrespectful.

I just had Anderson remove and replace a 14 year old package unit and couldn't be happier. Every single person I dealt with from the first Tech inspection to the removal, install and finale commissioning were professional, friendly and through. No regrets using Anderson.

I made an appointment to get an estimate for a new HVAC system. It took approximately 2 weeks to come out but I understand as this is the summer, and it's a busy time of year. On 6/24/22, Dino came out and checked out my current system and asked a few questions and left. He told me he would give me an estimate and I should have it by Monday. Well, it's now 7/23/22 and to date I have not heard back from this company. Apparently, they didn't want my business because there was never a follow-up call or estimate received.

I recently had the central heat and air unit replaced by Anderson Air. I got 5 bids, and they were not only the lowest, but the most professional, giving me three choices, listing four rebates that I could get, and spelling out everything else in detail. By contrast, one of the city's major plumbing companies spent five minutes looking at the unit and the estimator said "It'll be about $8,500" - nothing written, no mention of available rebates...I was impressed by the installation, which only took a morning, even though the unit is on the roof at the back of the house, and it took a long-arm crane to remove the old unit and lower the next in place. The next week, when they came for final check, their person changed the way the thermostat was mounted to make it more attractive - no charge.Today I was to have my first scheduled maintenance. It had been scheduled for more than two months. Since I'd received no reminder from Anderson, I called the main office when it was about 8;45 (maintenance was scheduled for 8:30 - 10:30) and was assured the man was on his way. I put my phone on the charger and went outside to work in the yard while I waited. 45 minutes later, the man still had not arrived. I went in and found a message on my phone from the maintenance guy asking me to call him to verify that I was home. I called, and he said since I didn't call right back, he'd gone on to his next job and I'd have to call the main office and reschedule. My only negative comment on Anderson is that they should have better communication between the office and the worker - the main office knew I was home, but I had to reschedule because the worker was trying to check on his own.

Very happy with job. Professional and on time. It was a small job and they didn't make it a big deal. Thank Andrew!

We continued a service agreement with Anderson Air Corps from a previous owner at our business. We hadn't had major issues until recently. The technician they sent at our last service request was not friendly, helpful, or knowledgeable. We have a staff member who has contracting experience that said he didn't seem to know how to use a drill. At some point as he was working I went outside and witnessed him fooling around talking to a dog that was in a kennel at our business. After he declared the compressor irreparable he quoted 3000-5000$ to either repair or fix it to my business partner. Upon coming inside and discussing it again he quoted 2000$ instead - possibly because there were contractors around? It almost seemed like he was trying to fleece my business partner based on her appearance - a young woman. The service call was over 300$ for basically NOTHING.I called to discuss these transgressions and was informed that a service manager would call us back. I never heard back. The next week we got a written estimate for the repair of the compressor but no phone call. We ultimately went with another HVAC company to replace the entire unit. We were told there were filters that were not in place in the old unit and a dead pidgeon in there too! Also for our routine service maintenance they would usually replace our duct filters, well turns out to cut costs they were just cutting full size filters in half and using them in our duct system. I ended up calling to cancel the rest of the service contract for the year. Their receptionist put me on hold for a minute and when she got back on the line she said, "OK, your refund check for the rest of the year will be in the mail." No effort at client retention for a customer they'd had for over 3 years and longer with previous owner. Disappointing.

Completed HVAC issue was performed great, however I had incomplete information from representative on phone, they stated that parts are normally received from the supplier, and then opened and tested in house, which struck me as an inefficient way to do business or it was a misstatement.

Anderson Air Corps is top notch in customer satisfaction. We had our HVAC system replaced recently and chose Anderson to do the job. The estimate was spot on and Dino made several trips to our home to ensure the installers knew what needed to be done and followed up on completion. He kept in touch throughout the job to ensure that we were happy. I have NEVER had a contractor provide this level of service.

I don't tend to give any business a perfect 5 stars. Anderson Air Corps replaced my Carrier AC unit for 5K. What's more, that was 1/2 the price of the other contractors I had out. David was the tech on call. I was so impressed by David, I asked that he install my replacement unit. He did so.Anderson Air Corps are good, solid folk you can trust.

Have used Anderson Air Corps for ~10 years for my furnace annual maintenance. They are always on time and pleasant to deal with. I additionally requested a scoping of my hot air vents located in the slab as well as my furnace cleaning and check. They were quick and efficient and I really appreciated my tech wearing shoe covers, gloves and facemask for my protection. I am a loyal customer for life!