American RV Resort

Arrived and there was no water or power. They said 20-30 minutes it would be on. Dog park was loaded with invisible prickers. Dogs got nailed. I suggested they give a discount due to no water or power to no avail. Another visitor in the lobby said this has happened to her in past visits to this park. Two hours later still no power and the office was locked up with a sign they would be back when power on. Knocked on door and guy would not let us in. We leftStay away!! Don't go near this place!!!

This park is a place to stay and that's it. The sand spurs are horrible they are so bad they pop bike tires. The electrical kept tripping breakers and the family friendly amenities are run down. Pool heater is broken, play area is old, dog park is sad just like the rest of park. They had a nice guy working for them but once he left the rest of the team seemed overwhelmed and frustrated and they take it out on guest.

This park is a place to stay and that's it. The sand spurs are horrible they are so bad they pop bike tires. The electrical kept tripping breakers and the family friendly amenities are run down. Pool heater is broken, play area is old, dog park is sad just like the rest of park. They had a nice guy working for them but once he left the rest of the team seemed overwhelmed and frustrated and they take it out on guest.

I have called, emailed and asked for the cooperate number on multiple occasions for the park. I consistently get a rude answer; or no number! I was down in Albuquerque due to my father being in the hospital. Was told told one rate; then get a call to pay double. I paid for 3 months; stayed for 10 days (due to the passing of my father) and was told I get no refund! Thats is not what there RV Park guidelines I signed stated. I need someone from that is higher up then the employees and rude manager on site to notify me. Our site was full of ant beds (which we had to kill; and yes I told them about it). stickers all over. Was lied to on mulitple occasions; and treated poorly. PLEASE SOMEONE HIGHER UP OTHER THAN THE EMPLOYEE's you have there reach out to me

I read so many reviews about this place having poor customer service or staff with bad attitudes, but thankfully we did not experience that. The woman that checked us in was pleasant & efficient. The 2 gentlemen we interacted with who appear to be part of the park maintenance crew were very friendly & outgoing, cracking jokes with us. During our 5 day stay, the general store, lounge, and pool were all closed, But that did not present any issues for us. We still had access to the laundry which worked great. They have a good size dog park and only wish they had an additional one for the size RV park this is. We had to be timely to use it w/all the many others who also needed to use it.

I stayed at American RV Park from Jan 2021 through July 2021. HUGE disappointment!! I dealt with it for longer than I should have because of "Covid" & because other parks in the area were full, but if I had the chance to do it all again, I would never stay there. No amenities except wifi & they finally opened the office a couple weeks ago. Wifi might as well be non-existent. Electricity goes out every day. Water pressure is worse than anywhere I've ever been before. Laundry machines are "out of order" quite often. Yet, even with no amenities, full price is still charged. No discount. Also, very rude managers. Poorly maintained campground. Never spray/weed lots or cut grass. Also, very rarely water grass.

If you take your children to the shower at the front of the park, DO NOT LEAVE THEM ALONE!!! The water temperature in the front showers does not stay at an even temperature. One minute it is okay, the next minute it will scald you!!!!! The park is nice. The pool WAS NOT OPEN, nor was the hot tub. The bathrooms and showers in the center of the park are OLD!! Cruddy shower dials, HOT AS HADES and not very clean. It seems it is checked once a day. It was useable. I will leave it at that. We stayed three nights.

After a few phone calls we are happy to report we will get a full refund on our cancelled stay due to bad weather. It took a few calls but supposedly we will be reimbursed our payment.

American Rv Resort is a very nice park. Generous level pads. We had a reservation for 1 night but had some truck issues. The ladies in the office were very pleasant and accommodating. We stayed 5 nights. I enjoyed the nice pool too.

American RV We stayed here less than 3 weeks and lost power 2x in the dead of summer- (we were org set to stay 6 weeks while my husband finished a work contract) The first time the power went out was just days after we moved in. That incident was out of the parks control because a transformer busted but the other part of the issue was how the staff handled this and the second incident. My husband lost a day of work because we had to move to another spot in the park the next day only to have the power go out a second time just 2 weeks later. I was told by the front office the park themselves shut the power and water off because they were doing some work. They knew there might be a possibility that it would be out for even an hour and absolutely no communication was provided ahead of time (no email, text or even a notice on the door- however the very next day they hand delivered notices about payment to the long term RVs) I came home to a HOT RV and had I not arrived when I did our English Bulldog could have overheated and died. When I went to the office I explain the situation and they looked at me as if I was crazy. Sue was very dismissive and just said it's only been off an hour- like it was no big deal! She then said we'll there's nothing we can do and it will be back in a few minutes. To which I again explained that a situation like this could KILL my dog- she did not care. I went back to the office 45 minutes later only to discover Sue's husband (who also works there) had locked the office doors and literally stood on the other side refusing to open the door to talk to me or any of the other ppl who were there waiting for an update. The issue didn't get resolved for over 6 hours and during that time we had no one who was willing to talk to us. Bottom line they did a piss poor job in communicating, they don't care about you, your family or your animals that may be in the RV while you're out. The staff does not handle situations well and are HIGHLY unprofessional!! We will NEVER stay here again and I wouldn't recommend this park to even my worst enemy. Save yourself the headache and go down the road to High Desert- Kym is kind, professional.On a side note: they also don't clean the bathrooms or showers daily (they have a sign that says they close them daily for cleaning between 11-12) but it's a lie. I saw the same nasty hair balls in the ladies bathroom from day 1 of us arriving till the day we left. The pool is also unkept, the lounge chairs are broken and the tile around the pool is falling apart. It needs major improvements- this place is not a resort by any standard.