Amada Senior Care

This review is primarily about the ownership, management, and administration of this senior-care company. Following an accidental situation with my mother (the patient) I reported the incident to the supervisor, who was my point of contact, and was told to contact the owner. I did and spoke with the owner; I was told by him that he would have to check if the care worker had reported the incident and he had to get her side of the story. Before speaking with him, I spoke with their office worker and requested an incident report to document the issue. I was told that I would be emailed a report to complete within one hour. I called later that day to remind her, then verbally requested one from the supervisor; I didn't receive a fillable report until the next day. In a text I received from the supervisor: "Let us know if we can come out and do a family meeting to discuss how we can improve our service and if we can make things right." During the severing phone call with the supervisor, I was scolded for not meeting with them in person and blamed for not taking my mother's accident with the care worker, more seriously--when we were lead to believe it was not serious, by the care worker upon initial report. To add insult to injury, when I received the invoice, that included that shift, we were charged $3 more per hour for this care worker. I promptly requested an explanation and was told, and received, a corrected invoice. In a succeeding text from the supervisor, I was again scolded for not meeting with them in person; "...we wish you well and very sorry when you weren't able to sit down and work it out...". We never received a "request" to sit down and work it out. To reiterate: "Let us know if we can come out and do a family meeting...". Meanwhile, my sister posted a negative review about the care and poor communication received from the company during this whole ordeal. We, as a family, are not happy.