Albuquerque Luggage & Zipper Repair

Joel & Marilyn are very kind people. It's a "mom-n-pop" shop. Support local business. On Friday late/or Saturday, I sent an email through their website's "Contact Us" link and got a reply Sunday evening. I popped in Monday afternoon, explained the issue with my jacket zipper. Joel gave me a few options: wait here, I can fix it in 5 minutes, unless more people walk in; or leave it and I'll send you a text when it's ready.I waited. We chatted. Wife & doggies showed up. We chatted. Zipper was fixed. And I was on my way. I will definitely be brining the pilot's upright bag in that's had a broken zipper for at least a year!

I'm not sure if this place refuses to post hours on their window because they are in a rough neighborhood or if they refuse to post hours because they can't stay open consistently. The signs on the window say to check their website for hours. Seems like they should be open Monday - Thursday 11-5, but I have tried calling them a number of times over the past several months and have been unsuccessful in reaching them. They do not return voicemail messages. I went in person today and there is no obvious signage that they are closed for a one month sabbatical. I found this out through their website because they have papers taped to the window saying their hours are on their website. I'm confused as to how they are unable to tape assign saying they are closed for a one month sabbatical to the window, but can tape a sign saying their hours are on their website. It goes without saying that after trying to give them my business for several months, they do not want it. It appears they are the only luggage repair shop in town so with zero competition, they can keep extremely limited hours and take extended periods off work. At this point, I am just going to buy a new suitcase.

Wow. Just wow. What a horrible repair. It's like he took a sewing machine, looked at it, forgot how to use it but tried anyway. I can't believe how bad this repair was. The handbag is not usable. Maybe he's good with other things, but don't take your handbags here. At least he didn't charge me for the "repair" once i complained. The Kate Spade is going in the trash. Aside from that, the two bags were supposed to take 2 weeks to repair and took 5. He was supposed to keep in touch about what he was going to do to repair but i never heard from him, and when i called, he didn't seem to remember anything about the hand bags. Frankly, i think he did them last minute, and the photos show the result.

It's a great opportunity to fix something instead of letting it go to the landfill! Here comes a business to help just that. It's quick turnaround and quality work, with the caveat being steep price. I believe it's a $30 minimum so maybe get more than one thing done if you have something small.

We are two campers passing through ABQ who needed a sleeping bag repair. We called Joel at 3 PM on a Wednesday to see if he could squeeze us in the same day. Not only did he repair us in fifteen minutes, we ended up talking for two hours!! Joel was a super cool and down to Earth guy who runs a fantastic business. We love you Joel!! - Claire and Noach from Rutgers

Wonderful personal service and quality work. I have used this business's service twice. The work was exceptional and performed ahead of schedule. Highly recommended.

A perfect job on restoring the zipper on my backpack. I thought I was going to need a whole new zipper assembly, but he assured me that I'd only need a new slider and a stop installed. Took only a few days and my previously unusable backpack is as good as new. A real lifesaver!

Grumpy guy working in a very shitty neighborhood...All the business is done outside, bring your jacket....Get past all that , he does good work, and save some money....

On vacation from Portland Oregon my wheel broke on my suitcase as we got into car rental Alburquerque parking lot. Saw many positive comments regarding service ABQ luggage repair. The owner looked at the wheels took off the layer that had broke off. Cleaned both wheels. He did not charge me for the service, after he cleaned them up around 5 minutes of his time. Great conversation while he was working on the wheels. Looking at his work he did quality work. I would definitely recommend him. Thank you!!!

In town for work and my Tumi leather backpack - aka mobile office - had a zipper fail. Quick repair done correctly saved the trip. Joel is craftsman. Five stars!