Advanced Allergy Associates - Albuquerque

This practice provides all types of allergy related services. I have been getting immunotherapy for my allergies for about six years now.I love provider Romero and actually look forward to my appointment with him each year so we can catch up. It feels like I'm seeing an old friend as opposed to a medical provider. He provides top notch care and really listens to any concerns one might have. With that said I usually interact with the shot room staff more than provider Romero. They seem to have a revolving door when it comes to staff other than the provides. The shot room and front desk staff continually changes. I've given up trying to get to know anyone. It's not super important but makes me wonder what goes on behind the scenes. I can say I am satisfied with my therapy and it's made a huge difference in my life. As long as I get to keep seeing provider Romero, I will continue to come back.

My provider was really kind and attentive, and the allergy shot techs are kind and prompt. The front desk staff, however, are really rude and unprofessional. No sense of customer service whatsoever. It's a shame for the providers who do a good job.

I came in for a Covid vaccination here due to having severe reactions to other meds in the past. I was terrified and crying and basically acting like a child and the staff was extraordinary. Beyond kind, beyond professional, beyond patient. I felt like I was in the safest and most qualified hands possible. They took the situation very seriously and went above and beyond to make me feel comfortable and heard. I thought the professionalism was just at the very highest level. And just on a side note, many people talk about how much the vaccination hurts. I never felt a thing and had zero pain later. So they know how to give a shot!:-) Thank you!

I was referred to my doctor, Teresa, who was great. She asked me to come back in for a patch test in a few weeks and I did come to the appointment. For the appointment a medical assistant was to apply the patch test. She did not follow protocol regarding the questions she was to have asked me and left the room three times to consult with someone else. She then came back and told me I would have to reschedule. I was shocked but left and went to my car to call back in. I was met with a furious desk assistant who was angry before the conversation even started. Very rude. I asked to speak with the doctor and was told she was not in the office. She didn't reschedule me and the doctor never called, nor did anyone else to follow up on the appointment.

This place has bad management, poorly trained employees. I received an allergy test in April of 2018, I have insurance which the woman at the front desk looked up and was approved, I paid a co pay and another co pay to go in the next day and be told the results. Ok, that's fine, fast forward 4 and a half years. Trying to buy a house, out of nowhere a collection appears on my credit report from these guys of $282, dropped my score by 80+ points. At no time this entire four and a half years have I received a phone call, an email, nor any other kind of correspondence regarding a past due account. I have proof of the o pay, $50 charges. I call this business 3 times asking for accounts payable/hr, 3 times during normal business hours it goes straight to a voicemail setup, no one returns my call or addresses my concerns. I call again, ask not to be transferred, she pulls me right up, gives me no information and is rude. I decided to pay the amount only because i need my credit to be where I've worked to get it the past 10 years. I am so disgusted with this company. I'm worried I will have to get a lawyer involved if I am denied this home. What a pain, what a sketchy spot. Nickeled, dimed, and credit screwed by this company.

Feeling like Sneezy Dwarf living here in The Land of Weeds, I mean Enchantment?! This is where you need to go! I've seen so many allergists and this is my final landing spot. Some of my other reviews of different allergy clinics will let you know why I didn't go back or stay there. I've been seeing James Romero and he is such a great dr. He took his time trying to really understand my past medical history and involved me in the process of choosing the path to move forward. I'm currently getting allergy shots there. I just love Dr Romero and this clinic. The only thing I wish was a little different is the shot clinic hours, being able to go during lunch time would help so much since you have to wait 30 after your shot. Hope you check them out this sneezy season!

I have been a patient at Advanced Allergy Associates of New Mexico for about 3 years. Unfortunately, I'm very disappointed with my experience. One employee made a mistake with my allergy injection vials, giving me two instead of three. When I inquired, I was told by a different employee they had combined the third vial with the others, so there was no need for a separate one. Turns out, this information was incorrect, and I had to start from scratch, rebuilding my allergy shots up to maintenance. This means they hired two substandard employees.While they agreed to cover the cost of the vials for the rebuild, I was told I would still need to pay for the injections themselves. This meant I had to make weekly trips to the office for ~six months instead of my usual once-every-three-weeks schedule. This was a huge inconvenience, especially since I had to pay out of pocket for the injections and waste valuable time and gas. The owner refused to pay for the injections to get me back to my maintenance dose.The lack of accountability for the time and cost I spent is really disappointing, and after this experience, I will be taking my business elsewhere as soon as I can. This office clearly values its money over customer service, and doing whats right. I suggest you taking your business elsewhere and not wasting your time or money.To top it all off, the last time I went to get my allergy shot injections. The person giving me my injection dropped my last shot on the floor. This place does not hire good employees.

This week before last I had a similar experience to Flint R.-- a nurse who was new gave me twice the dose of allergy extract that I was supposed to get. I'm told that this nurse is "no longer with them," but that didn't save me from a very uncomfortable time with far more swelling than usual and an entire week of itching. Fortunately I did not have a dangerous reaction, only severe discomfort.(It was a new vial of extract and I was supposed to have only 1/2 the maintenance dose, but was given the full dose.)My provider, Elea, is absolutely wonderful, but there have been multiple problems with office procedures.This week I was told I owed a charge that made no sense to me, and I had to stand there for 45 minutes while they tried to find out what the charge was for. Why is that not an extremely simple matter? It turned out that they were charging me the amount of a check that didn't go through, plus a $25 returned check fee. This came about because it took them almost 2 months to deposit a check I had given them in April. By the time they finally processed the check, in June, I had been scammed and had needed to establish a new account. So I refused to pay the fee-- they had far more than enough time to deposit that check. Today I received a letter in which they are still trying to collect the fee. This is only one in a long line of issues that have unnecessisarily wasted patients' time and energy. I concur with a lot of the reviews here.

I was scheduled for an appointment at 12:30, showed up, and tried the door, which turned out to be locked. Scanning the many signs on the door, I saw one that said the door would reopen at 12:45. I'm not sure why I was scheduled 15 minutes before lunch break was over but I left a message with the answering service asking them to call me. Later I was left a voice mail message in which the person calling said "I'm sorry you didn't come in but the door was open." As I said before, I tried the door and it was locked, and a sign confirmed they would be on lunch at that time. I'm not going back to Advanced Allergy Associates because I'm not going to reward someone who lies to a client to try to save face. That's amazingly immature behavior from someone who could have simply apologized for scheduling me too early and rescheduled me.

Great care and great staff.I trust them with my care and that of my family. Allergies in NM are brutal. Recommend them to everyone. They also have had covid shot clinic which is much appreciated.