Action RV

Best rv service ever Came early identified problem in no time and the repairs were fast and reasonable in priceMy best rv repair experience

This happened in October of 2019. Our shackle springs broke on our 5th wheel on a Friday just before Balloon Fiesta on our way to AZ. Sadly I may not remember names correctly but I DO remember how they made us feel. We felt confident in them, in their work, and their pricing. We are full time RVers traveling in a 2006 Ram 3500 dually towing a 40' 5th wheel toy hauler. One of the shackle springs broke. They got us in first thing Monday morning and got right on it. My husband remembers that the technician (Elijah, I think) welded up a special accessory for his jack to create more height. He created a tool for the tool! We left while the work was being done, probably went to breakfast and drove around.A few hours later, the repairs were completed and we were on the road again. We were also able to buy one or two extra shackles so that just in case it happened again we wouldn't have to wait for parts. I was dreading the bill but it was fair and reasonable and we were confident in the work. What surprised me the most? Debbie gave us hugs and wished us safe travels!We are currently in AZ and called them to see if they could do some upgrades we wanted done. They said they could do them but because of distance and timing we opted to have the work done locally. I absolutely would recommend Action RV and go out of our way to have them do any work on our RV.

Was passing through in March, RV broke and needed to repair. I got to be quick, but it was expensive. And they knew they had me

Debbie and Jeff saved our bacon. Literally. I called Action RV 8am Monday to see if they could repair our refrigerator which quit the night before. Debbie answered the phone and I gave her the model number and the error code it showed. Debbie said she could probably help. We were over 200 miles away so we took off. We got to Action RV about 3pm and both Debbie and Jeff came right out removed the access panel and started working on the problem. 10 minutes later we were on the road and all the food in our refrigerator and freezer was saved. Including the bacon! If that wasn't enough, Debbie called the next day to be sure all was till okay. What a great experience. Debbie and Jeff went way beyond any expectations we could have had. Thanks Debbie and Jeff ! You guys are the best !

Jay at Action RV was so helpful, took the time to listen and even asked if the rig was winterize..."just in case it freezes while we have it". Super nice facility and they fixed it fast and for a reasonable price. We needed a diagnoses and repair as to way our back slide kept coming out. Action RV figured it out and had the RV back to us in two days.

Action RV Saved our Vacation On Thursday as we were traveling across the country to visit our children and grandchildren. My husband ran into a concrete pylon at a gas station. This caused the black and gray sewer lines under our travel trailer to break. I called at least 10 repair shops and plumbing supply shops as we were traveling . We could not use our bathroom or run water. No one could help us!Then someone mentioned Action RV Repair! The service specialist, Debbie, was very compassionate, and told us to be at the shop at 8:00 AM this morning.We were very concerned that it may take several days to repair and we would have to miss a family reunion and our granddaughter's wedding!After about seven hours of diligently working on it, the technicians repaired it!Action RV is reasonably priced, as well!!WE ARE ON THE ROAD AGAIN!

You can write up and email Action RV the list of work you want them to perform, and emphasize that you're hauling 90 miles each way, so you need the work to be performed well.Action RV will ignore your email, and do what they want. Then they'll do the work they decide to perform in the worst possible way, in the longest time possible.When asked why they didn't do what you asked, or inform you that they wouldn't before, they change the topic.If you want to pay top dollar for cheap service, this is the place.

Action RV Repair in Bosque Farms, NM came to our rescue. My wife and I were staying in Ruidoso for the month of August, but had a problem with our slide - it would not extend more than a few inches but fortunately it would come back in electrically. Probably the best shop in Ruidoso could not find the problem or fix it so I found Action RV online and made an appointment with them.When we got to the shop after hours and parked in their lot overnight, we noted that the business looked very clean, and looking into the retail shop saw it to be neat, organized and fully stocked. The next day they isolated my slide problem to a broken gear box. They ordered the part for me on an expedite, then got right to the remove and replace after getting the new part in. My slide operates like it should and we have so much room now it's unbelievable. Surprising how one gets accustomed to moving about in a smaller space so fast. Action did a great job with everything done professionally. Mark, the owner, runs an efficient shop with extremely good customer service. The techs, including Elijah and Moses, and the office/counter specialist, Debbie Cade, are all top notch communicators and worked hard to get us in and out as soon as possible. Debbie also gladly and willingly did what was needed to contact and arrange for payment from our extended warranty company to the point it was transparent to us.Mark, by the way, just returned from Elkhart, IN where he is on a panel tasked with improving the RV repair experience across the country with better professionally trained techs via educational programs, and other factors. Large RV sales and service companies and smaller independants are participants and right now are heavily funded, to the tune of multi-millions$ on this initiative. Quite a time and money sacrifice for a smaller independent business owner, but Mark is totally committed to improving this industry. Nice to see and he proved his worth to me, and the industry, in my 1 experience with him.I highly recommend this shop to anyone needing slight to major RV and/or trailer repairs. I don't know the full extent of what they work on but I know it includes horse trailers, too.

EXCELLENT! Professional, knowledgable, courteous, helpful. Everything you want in an independent business with a hands-on owner. Reasonably priced stock on hand, clean rest room.

The staff at Action RV were friendly, professional, and knowledgeable. I own a brand of RV that is sold by only one dealership in NM and I am not a fan of theirs. Action was happy to take care of warranty work for me as well as a few adding a battery and adding a new wdh for me. The job was completed when promised. They have earned my business.