Accent Southwest Windows & Doors

We were treated exceptionally well from ordering the correct door for our house to the quality of the installers Antonio and Luis.They paid remarkable attention to the installation and were so polite and pleasant to work with.

We needed a new front door for our new house. The previous owner installed a very cheap door that did not fit the opening and was causing the moulding to break. I learned that fiberglass would be the best option due to the ABQ weather and ProVia is a top-tier brand. I reached out to Accent Southwest and Greg was helpful and accommodating. We got the door ordered right away, but due to Covid, shipping times were pretty slow -- it took 9 weeks -- but we are BEYOND PLEASED with the results! The installers were attentive to detail and the new door fits like a glove. I admire it daily and have gotten many compliments on it. I would definitely use Accent Southwest again!

Had such a great experience with Accent Southwest Windows & Doors! Excellent product! My installers Antonio & Luis, do such quality work. They pay attention to details, they are clean and quick and super polite and helpful. The whole experience was great! And they are a local owned business! Which is important to support right now. Thank you Accent team!

We recently had nineteen windows replaced in our house. We like all of the windows but the picture windows are really nice! We have three windows that have an "eyebrow" (arched) top. The new windows fit perfectly - no stucco or drywall issues during the removal or installation of the windows. The project took two days. Day One we had a crew of three - Obed, Jayme and Mike. Day Two we had Obed and Jayme. They paid attention to details during the removal of the old windows and installation of the new windows. They did a great job cleaning up both the interior and exterior of the house. There will be stucco work on the house in the Spring and a representative from the stucco company came both days to check on the window project. He was very pleased with the job that was being done. Thank you Dan Clark, sales rep, Obed, Jayme and Mike, installers.

I'm going to have to edit the earlier part because Accent SW Windows recently got a new owner. I had a problem with a window in the garage because the frame warped. So my previous pictures showed that. Once Jesse, the new owner, saw my review and heard about the problem he called me, came out himself and ordered a new window. The problem with that particular frame was the acrylic glass block window warped and it warped the frame. I think what happened was the acrylic glass block couldn't stand up to the sun. Anyway they came and fixed it and he did everything he said and the workmen came and showed up on time and it's done. So they did honor their warranty and it wasn't really the frame itself that warped in the first place. I haven't had any problem with the rest of the windows. The picture is added at the end.

We've used Accent Southwest before for 5 other door projects and, even though there were a couple of little issues with each install, the doors turned out beautiful... until this recent experience. We placed an order for a fire-rated interior garage door on 1/11/2024 and this job took over 6 months to complete!Delays in the order, poor workmanship on the bullnose drywall repair resulting in damage to the door, wrong paint type and color ordered for the repairs, no follow-up from customer service and when we would call for an update it took quite some time to get a call back. Delay after delay and excuse after excuse. We had to take off work to meet contractors that were constantly late, or canceled at the last minute. The door still doesn't latch all the way without pushing it closed as an auto close fire-rated door should. The owner promised a $300 discount however we were invoiced for the full amount and had to request a new invoice. VERY DISAPPOINTING EXPERIENCE! I no longer recommend this company.

I'm disappointed in the owner of the company. The service of the front desk, and the windows themself have been great. The stucco, responsiveness, and lack of respect from Jesse have been problematic for me. When we had our windows installed we moved everything to the middle of our home to make room. We came home to a house completely covered in drywall dust that we had to spend the next day cleaning top to bottom. The wrong color trim also showed up for one window (which happens) and they were quick to reorder. Problem I had, was that they left the rest of the door wood laying on top of my couch and pillows and I had to store it for a couple weeks while I waited for the other piece to show up. When we replaced our windows and doors we also decided to have our entire house re-stuccoed since they were going to patch it anyways. The stucco itself looked good, but the guys who completed it made an entire mess of our property. Utilized our hoses and left them unraveled and covered in stucco mud. Got mud all over our wood beams, all over our pipes, our new windows, our shed, etc. When we called and requested them to come and clean it they showed up and barely made an effort. My husband and I decided to clean everything ourselves and needed to sand our wood beams down and stain as well. Shortly after we noticed cracks in the stucco at the bottom of each slider door. We informed Jesse of the cracks and the crew came out to patch. I'm disheartened by the patch work we received and the color doesn't seem to match. I reached out 2-weeks ago and was told that this was passed along to Jesse but I haven't heard back. I feel a complete lack of care now that it's a warranty issue. We'll see how this progresses, but I wouldn't recommend using this company and would recommend purchasing the window brands and having a better contractor for that shows more care for your home install them for you. Overall disappointed and feel like my home wasn't treated with the same respect I see from other reviews.

Whatever the "Sales Rep" told us in terms of receipt and installation of windows, INCLUDING receiving a pre funded debit card WAS ALL JUST A PLOY!!! In reality, it took over 30 days past the provided date for the windows to arrive and be installed AND I was never presented the prepaid debit card! We even called her Manager wanting some consideration for all the delay and "misinformation" and the Mgr basically told us to POUND SAND!!!! He DID NOT CARE that the organization had impacted other work to be done (since it really wasn't HIS home) nor was there any mention as to WHY the prepaid debit card WAS EXCLUDED within the paperwork! IMPORTANT NOTICE: DO NOT BELIEVE A WORD THESE PEOPLE TELL YOU ....

Ive had two separate jobs done, which included four doors. They provided quality products and a quality install. A few months ago a door knob stopped working and they came out and replaced for free of course. Very happy with them and will use again and again.

This is the second time I've used the company. They did a fair job with the first door replacement but had a few hiccups so I thought I'd give them another go. I will not be using them again for windows or doors, nor do I recommend them.1. They showed up almost three hours late2. They didn't have the correct tools so one of the guys had to go to home depot.3. I asked them to keep the door closed between the kitchen and the living room so the cat wouldn't get out - they let cat out when they apparently needed to use the bathroom (frequently)4. they took off for lunch (understand but they had only worked for less than 2 hours5. They then took off again for almost an hour for no reason - just walked in the back to finish.This is unacceptable!