505 Interiors

Where do I even start. Such incredibly unprofessional customer service. I received a call back from 505 interiors after the place that installed our blinds went out of business and they took up that businesses customers. We were having a problem with our blind and Richard came out and diagnosed that The batteries were dead and needed to be replaced. He did not have a ladder with him to replace the batteries so did not follow through on that. We then talked about having somebody come out and give us an estimate to electrify the blinds so we no longer had to deal with the batteries. I was feeling hesitant about the cost of electrifying the blinds but decided to follow through and get a quote anyways. The date they set up for me did not work as we were going to be out of town. I talked to his wife Karen who said she would call me back with a different date to have someone come out and give an estimate. One month later still no call back so I called and left a message inquiring about when we could get the estimate. One week after leaving that message I receive an incredibly aggressive and hostile call from Richard yelling at me telling me he cannot come and replace my batteries, which I already knew. I let him know we're just looking to get an estimate to electrify our blinds. When I told him he was being aggressive he admitted it and just kept communicating in the same hostile and aggressive manner. When I tried to explain to him about the last conversation I had with his wife Karen and how her and I had discussed figuring out a different date for a quote he refused to listen to me, talked over me and then hung up on me. Completely unprofessional and confused in their communication with each other. I don't care what kind of day you're having, it is completely unacceptable for a professional to call a potential customer and be hostile and aggressive and yell at them on the phone. Please don't give these people your business

Over a few years, I have done over $13,000 in business with 505 Interiors and I have, until now, been absolutely satisfied. Richard Hauter has been amazing in helping with complex issues involving wood shutters in a bay window and a problematic rising and falling of a blind. He is a consummate professional.With the most recent blind of this big project, Rich measured for an inside mount rather than the outside mount requested. We all make mistakes and Rich offered to replace the blind - for some additional dollars from me, of course - and I conveyed that request to Karen Shodean, his partner (he's in the field; she's in the office). She refused, rudely and shockingly unprofessionally, took it upon herself to refund my payment for the blind, and told me to find "another dealer." And this is exactly what I'm telling readers, Find Another Dealer. With such a big project, one hopes the vendor can see it through. 505 Interiors obviously can't.

VERY deceptive pricing and horrible customer service. They do not respond in a timely manner, play games with pricing, don't honor warranties, and have dubious work quality. In short, they really should not be used for ANY repair work since they are unqualified to do so. Avoid if you want to stay away from their nasty responses to complaints.

I can't say enough good things about 505 Interiors! We had a shutter with a crack in one slat. I called and they were here within a very few days (impressive as I called over the holidays)! The replacement slat was orderedand reinstalled in pretty short order and for a pittance! I would NEVER hesitate to use these folks for any window treatments!

I needed a repair done on a couple of blinds and wanted to replace the "bell pulls" that are 22 years old and worn out, breaking, and falling off the strings. I called the original installer and my message was sent to this company. Apparently the original company closed and their business was forwarded here. That is unfortunate because the original company was fantastic. I spoke (or tried to) with Karen and told her I needed new pulls and 2 blinds repaired. Richard came out at our scheduled time and did the repairs. That all went well and I liked him a lot. He said he "didn't have enough" parts to do the rest of the work and would have to order them. I assumed he meant the pulls. A few weeks later I called and asked the status of the order. He was rushed and seemed very overwhelmed (I get that, these are crazy times and people are short handed). He said they were very busy and to call back in a couple of weeks because their installer was out with surgery. That was fine with me. I called back 2-3 weeks later (today) and asked Karen what was happening with the order and if the pulls are in. From what I deduce they were never ordered and there was a breakdown in communication between she and Richard about what I wanted. My biggest issue is that she does not let you finish a sentence. She never acknowledged that they didn't do the pulls even though she remembered asking me which kind I have. She continually cut me off mid sentence and I had to finally say "please let me finish". She looked back at my order and called me back and was still completely vague about the pulls. Said she would order what I needed to fix the blinds (I have another one broken) and would I like to speak to the installer. I asked again if I had everything I paid for and did the pulls get ordered. She said "we have pulls. Everyone keeps those around" and asked again if I wanted the kit to fix my blinds. Well, what I wanted was the pulls I asked for about 2 months ago. I felt like I had to be rude and firmly say "did I pay for everything I already had done?" And STILL she wouldn't listen. She told me I got a good deal for the work I had done. All I was trying to ask was if I had paid for what they did and not for something I hadn't yet received. I wasn't ever questioning the cost at all. I just wanted to know if we were still in the middle of my process or not. Again, she kept going back to ordering me a new kit the current broken blind because I wouldn't be able to do that myself. So, finally I gave up and decided not to continue with them because communication is just terrible. I don't appreciate being cut off repeatedly while I'm speaking and having someone assume they know what you are saying without listening. The point of my original call was completely lost and now I still have blinds with no pulls. I guess I'll look to ordering those direct from a manufacturer and finding someone else to repair the broken blind.

Six years ago we chose 505 Interiors to purchase our Hunter Douglas window shades. They came and measured 25 windows in our new home. They are efficient and most helpful in helping us make our decisions. Our shades came in a timely manner and Rich installed all 25 in no time at all.This is a reliable and trustworthy business and you can't go wrong in choosing them for your shades and blinds.