1st Premier Home Care

They do not have the staffing to actually provide services. When they even bother to call when a to let you know that they don't have anyone to come that day and they are looking for someone, no one shows up your just left waiting and wondering knowing it's not going to happen! They have sent me some people who think they should just sit on my couch playing on their phone or reading watching me struggle not offering any assistance.In conclusion I don't know how this is beneficial in my case it's just more frustration to a already frustrating situation.

I as a neighbor am speaking up for my elder disabled neighbor..whom is bound to her chair 24 hours a day. Only time out of the chair is 3-5X's when chair raises her just enough to relieve herself in containers next to her then sit back down. Not able to walk or leave her chair.Multiple weekends she had caregivers come late, leave messes in her bathroom, kitchen, snd not care for her needs as she request or with expected responsability. Let alone with compassion or empathy!! I am speaking in her behalf after what had happened Sunday Sept 23rd. Her scheduled caregiver did not show up so as a neighbor I went over and opened her door for her made her coffee fed and watered her cats. I then went back later and made her lunch gave her her snacks and then made dinner to give to her that evening.There was no call from the facility saying that she was going to have a caregiver replaced or that there was even a delay in the first place. My neighbor then called the facility about an hour later and told then to cancel any caregiver. She spoke out of frustration. At that time she did not have a back-up plan to have somebody come and take care of her. She would have been in that chair with no food no drink no way to get up and get relief or anything had I not showed up. Again this is not the first time I have seen weekend after weekend after weekend of carelessness from the facility and the caregivers who have been assigned...... this particular caregiver I had met once before who ignored my presents and sat on the couch with her mobile phone watching some news channel and eating snacks. Instead of taking care of the client....In another listed review I noticed the client not wanting to speak up because of retaliation. That is the same concern here... This client has been afraid to speak up because she has heard of these retaliation situations happen. She doesn't want nor can she handle this from caregivers that she reports on or from the facility....How can this be from this type of business.. why are you hiring people that don't have a heart compassion sympathy empathy or responsible demeanor???This is a smart woman whose husband died many years ago, she has no children, she has zero family that live in this state. She has nobody but her neighbors here in her complex thst say hi to her and her regular Monday through Friday caregiver.On a positive---My neighbor does have a regular Monday through Friday caregiver who is exceptional with your client/my neighbor.... she talks to her as a human. She handles her animals appropriately. She cleans and cooks for her as she should. She takes care of her so she is bathed, cleaned, hair done and looks beautiful. I wish that was the case with all of the caregivers that you sent..I am so frustrated as a neighbor that I felt I needed to speak up for this elderly disabled clear-minded woman that lives across for me. ...I hope other stand up for their neighbors friends and family as well cause this can no longer go on... I will also be calling the facility to discuss this over the phone with Center director so they can do an evaluation and actually speak to their client and find out all the concerns and promise she wont have to fear retaliation but can look forward to a newly pleasing weekend customer service experience.

My mother's condition was worsening and she needed assistance to stay at home. Initially, we looked at nearby assisted living homes, but she refused to move. She was even hesitant to accept an in-home caregiver. After meeting with a representative from 1st Premier Home Care, my mother agreed to allow a caregiver on a "one-time" basis. After the first visit, she realized how much her caregiver was able to help her around the house. She did her laundry, made her bed and went grocery shopping for her. Now, she has a caregiver 3-days a week and looks forward to her arrival. I'm pleased that my mother's spirits have improved since we started using 1st Premier Home Care.

I recently posted a positive review for 1st Premier Health Care where IO have been a client receiving at-home care for 15 years. For some reason and without explanation, that positive review has been deleted. An explanation from Yelp why this was done would be greatly appreciated. If you need to verify I am a client, you can call Donna at 505-271-2120. Thank you. I am looking forward to your answer.

We had several caregivers through 1st Premier, (only two of whom were excellent) who had problems tearing themselves away from the TV, laptops, hobbies, cellphones, or going outside to smoke, helping themselves to our pantry, freezer, and refrigerator, (even packing up our food and taking it home with them) while they left my father parked in his chair and ignored him. When we complained to the administrator, the problems grew worse. After our first experience of complaining about a caregiver rushing our dad around and failing to interact with him, she was spoken to by the 1st Premier administration. The net result was that she arrived with a bad attitude, spent most of her time outside on the veranda, with her back to dad (who was inside the house), smoking and talking on her cell phone. The agency used this caregiver, who knew we weren't happy to "train" her replacement. It was pure sabotage. The last caregiver they sent who was "very experienced", didn't know how to change pull-ups, give a shower, and fell over with my father, but did not report the incident to 1st Premier. 1st Premier has no QA, no idea what their caregivers are doing in the field, and no viable solutions to problems that arise, and we strongly recommend that you install nanny cams, as we did, so you can see what goes on if you should want to step out while the caregivers are in your home. Easier yet, don't call on 1st Premier, you'll get a lot of promises, but no follow-up or follow through.